Ordering, Design & Build Process
Creating a custom bike takes some time. There are a surprising number of details, and we want to make sure we get every last one dialed. This is not a process to be rushed, so please expect a few months from first contact to delivery. Below is a summary of the process to give you a better idea of what to expect.
The process starts with a phone interview to discuss your goals, riding style, frame features, budget, and component preferences. During the interview, I create a shared document which becomes the build specification for your new bike.
Based on the build specification, I create a formal cost estimate. Estimates typically do not change unless changes to the build specification are made.
I request a deposit to move the process forward and to secure a spot on my build calendar. Because I maintain a waitlist, I build in deposit order. The deposit is credited towards the final cost of your new bike. Note that the deposit is non-refundable under most circumstances.
We will work together to get the sizing information I need to design your frame. This may involve measurements of your current bikes, your body, or may require a custom fit by a third-party.
I will create a CAD drawing of your frame using the fit information and build specification. In most cases, we will revise the drawing a few times before the design is finalized.
I will contact you a week or two before I start your build. During the build, I typically share photographs (privately and on social media) to provide updates on progress.
You will be invoiced for the balance (cost estimate – deposit + changes + taxes + delivery fees) once I finish your frame, assemble your completed bike, and give it a quick test ride. All prices are quoted as cash, check or cashier’s check. Credit cards and bank transfers will have a 3% and 1% processing fee added, respectively.
I box and ship your new bike via BikeFlights with insurance. Please note that delivery requires payment of the balance in full.